How to determine the location of a Prism file

Purpose

This FAQ provides instructions on how to determine the location of a Prism file on your computer, understand if it is a Cloud or a Network drive, and get more information on the type of drive. Our customer success team may request this information to diagnose and troubleshoot issues associated with Prism accurately.

How to find the file path:

On Windows: To find the full path to a file, open File Explorer, locate the file, hold the Shift key, right-click the file, select Copy as path, and then paste it where needed. Save it using Ctrl + V to paste.

On macOS: To find the full path to a file, open Finder, locate the file, hold the Option key and right-click (or Control-click) the file, then select Copy [filename] as Pathname, or press Cmd + Option + C to copy the file’s path and save it using Cmd + V to paste.

How to determine if a file is on a Cloud drive:

On Windows: Examine the file path. If the path contains, for example, OneDrive, Google Drive, Dropbox, or iCloud, the file is stored on a cloud drive (e.g., C:\Users\YourName\OneDrive\example.txt).

On macOS: Right-click (or Control-click) the file, select Get Info, and check the Where field. If the path includes terms such as iCloud Drive, Google Drive, or Dropbox, it’s on a cloud drive (e.g., /Users/YourName/iCloud Drive/example.txt).

How do I determine if a file is on a Network drive?

On Windows: A network file might have a path like \\ServerName\SharedFolder\example.txt.
On macOS: A network file might appear with a path such as afp://ServerName/SharedFolder/example.txt or smb://ServerName/SharedFolder/example.txt or show its location as a network share in Finder.

Network drives often display a distinct network icon in File Explorer or Finder. Files on network drives may become inaccessible if you disconnect from the network.

How do I collect more information about a Network drive?

On Windows: Open Command Prompt as administrator > Type net use and press Enter. This command will display all network connections, including network drives, along with their types. Send us a screenshot of the list.

On macOS: Open Terminal > Type mount and press Enter. This command will display all mounted drives, including network drives, along with their paths and types. Send us a screenshot of the list.

Please share this information with us.