KNOWLEDGEBASE - ARTICLE #2118

What happens if I accidentally deactivate a my group license from a computer on which Prism is still needed?

Last modified August 24, 2018

Deactivation is intended as a permanent way to reclaim your Prism group license from a computer that will no longer be used, or which has left with a user (on a personal device). 

We understand that occasionally a computer may be deactivated in error. If that happens, write to us at support@graphpad.com with the Prism machine ID (from your deactivation list), and we'll be happy to help. As this is not a floating license, we would expect this to be relatively infrequent. If we see that the license is frequently being moved between users and machines, we will have to revert to the policy we’ve stated previously.



Keywords: re-activate deactivation

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